Onsite Medicaid Eligibility Representative

Revenue Group-posted about 1 hour ago
Full-time • Entry Level
Onsite • Cleveland, OH
11-50 employees
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Hospital Referral Services has an opening in the Cleveland area, and we are looking for self-motivated professionals to add to our growing team. If helping people is something you enjoy, this may be the right job for you. No one wakes up in the morning and says, "Today I want to go to the hospital". We are here to help when the unexpected has happened. Hospital Referral Services on-sites screen and help patients’ bedside to see what assistance programs the uninsured or underinsured may be eligible to receive. HRS's team of experts helps guide patients through the Medicaid process so the patient can focus on recovery. Our employees voted us Top Workplaces 4 years in a row! The Onsite Medicaid Eligibility Representative will be responsible for:

  • Reviewing the hospital work queue or census to identify uninsured patients.
  • Screening/Interviewing patient’s bedside in a hospital setting to determine possible eligibility for any assistance programs available including Medicaid and charity.
  • High volume of walking and standing. (70% - 80% of your shift)
  • Completing applications for Medicaid benefits and charity programs as needed.
  • Maintaining a positive working relationship with co-workers, hospital staff and patients.
  • Abiding by HIPAA rules and regulations to protect patients’ privacy.
  • Meeting production goals and objectives as assigned by hospital and management on a monthly basis.
  • Maintaining confidentiality of account information at all times.
  • Previous customer service experience preferred.
  • Must have basic computer skills.
  • Must be able to multitask and type minimum 30 WPM (typing test will be conducted).
  • Must have reliable transportation.
  • Good attendance and dependability is essential.
  • Successful completion of drug and background test required.
  • Annual Flu shots, COVID 19 Vaccine and TB testing required.
  • Previous customer service experience
  • 100% Paid Training
  • 401(k) matching
  • Paid Time off (PTO) – Up to 10 days your first year!
  • 8 Paid Holidays – Including your birthday!
  • Referral Program
  • Employee Assistance Program (EAP)
  • Growth & Continued Training
  • Dental & Vision insurance
  • Health insurance (including Long & Short-Term Disability)
  • Life insurance (Company Paid)
  • Free Parking
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