Onsite Maintenance Technician

AVI-SPL•New York, NY

1d•$33 - $41•Onsite

About The Position

The AV Maintenance Technician provides support and management of fully integrated conference rooms, boardrooms and large complex environments such as auditoriums. Responsibilities generally include preventative maintenance and break-fix of all audio visual and integrated conference room components / equipment.

Requirements

Able to perform routine testing and problem diagnosis for audio visual technologies
Understanding of how to operate audio visual equipment as needed
Strong customer service skills and the ability to effectively communicate and deliver as a part of a team environment
Ability to work and think independently and to meet deadlines
Cable fault detection and resolution (replacement and/or repair including soldering and crimp termination as required)
Faulty device troubleshooting including detection, exchange and RMA processing
Firmware upgrading/downgrading
Control code upgrading / downgrading and testing
Software configurations, including Crestron, DSP, Dante, webcams etc
Proactive system checks, including scheduled maintenance and building power up activities
Management of assets, including asset tracking, stock movement, and decommissioning
Documenting faults and issues in a ticketing system (ServiceNow)
Creation of documentation as required, including site how-to’s, monthly reports etc.
Manual handling of equipment as required (following industry safe working standards)
Basic IT network security & protocols
Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
Minimum of a High School Diploma or equivalent
Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials.
Minimum of 2 years’ experience in the AV/IT sector

Nice To Haves

Crestron Technician (Commercial)
Dante Certification - Level 1
Biamp Tesira 101: Core Concepts
Biamp Tesira Forte Concepts
Cisco Certified Technician - Collaboration Devices (CLTECH)
Evertz - Level 1 Manufacturer Training
Panasonic Kairos - Level 1 Manufacturer Training
NEC - Video wall engineer training
Silicon Core - Video wall engineer training
HES scaffold training
Health and safety training

Responsibilities

Responsible for identifying defective or failed equipment and take ownership to resolution
Work with client’s support departments and Supplier Account Managers to provide proper resolution options
Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems
Perform remote troubleshooting for local and regional offices
Performs other Audio-Visual related tasks as directed by client
Perform maintenance support tasks in a timely and quality conscious manner
Basic installation/commissioning of new hardware
Perform simple bench repairs
Adhere to all asset management guidelines
Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
Understand and adhere to local safety standards for all site duties
Must be flexible to work after hours and weekends when required