Onsite Maintenance Engineer

AVI-SPL, Inc.•New York, NY

61d•$38 - $48•Onsite

About The Position

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Requirements

Minimum of 3 years in the AV/IT sector.
Provide technical leadership for the onsite maintenance team.
Able to perform routine testing and problem diagnosis for audio visual technologies.
Understanding of how to operate audio visual equipment as needed
Perform network troubleshooting to diagnose static and dynamic IP addresses
Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback
Gather and analyze system logs and system settings for codecs, control systems, mixers, and complex broadcast equipment as needed
Perform bench repairs on faulty hardware where possible.
Cable fault detection and resolution (replacement and/or repair including soldering and crimp termination as required)
Faulty device troubleshooting including detection, exchange and RMA processing
Firmware upgrading/downgrading
Control code upgrading / downgrading and testing
Software configurations, including Crestron, DSP, Dante, webcams etc
Management of assets, including asset tracking, stock movement, and decommissioning
Documenting faults and issues in a ticketing system (ServiceNow)
Creation of documentation as required, including site how-to's, monthly reports etc.
Manual handling of equipment as required (following industry safe working standards)
Basic IT Network and Security protocols
Strong customer service skills and the ability to effectively communicate and deliver as a part of a team environment
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
Minimum of a High School Diploma or equivalent
Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials.

Nice To Haves

Crestron Technician (Commercial)
Dante Certification - Level 2
Biamp Tesira 101: Core Concepts
Biamp Tesira Forte Concepts
Cisco Certified Technician - Collaboration Devices (CLTECH)
Evertz - Level 1 Manufacturer Training
Panasonic Kairos - Level 1 Manufacturer Training
NEC - Video wall engineer training
Silicon Core - Video wall engineer training
HES scaffold training
Health and safety training

Responsibilities

Responsible for identifying defective or failed equipment and take ownership to resolution
Management of small projects work as defined in the scope of services
Interacting with client and providing technical reports
Highlighting to the client and Regional maintenance manager immediately any issues that may impact the client's multimedia estate
Work with client support departments and Supplier Account Managers to provide proper resolution options
Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems
Perform remote troubleshooting for local and regional offices
RMA Hardware in line with asset management guidelines
Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
May be asked to travel to following sites - New York City, NY and Purchase, NY
Must be flexible to work after hours and weekends when required
Understand and adhere to local safety standards for all site duties