Onsite Logistics Account Manager

M W Logistics Llc • Dallas, TX

140d

About The Position

MW Logistics is currently positioning itself for growth. We are currently seeking individuals for the position of Account Manager to join our team. The Onsite Logistics Account Manager’s key responsibilities will be to establish, manage and grow relationships with carrier partners while providing best-in-class service to our clients.

Requirements

• Bachelor’s degree in marketing, logistics, supply chain or related field.
• Minimum of 2 years' demonstrated freight broker experience.
• Working knowledge of Microsoft Office Programs (Outlook, Excel and Word).
• Strong data analytical skills.
• Excellent written and verbal skills with emphasis on professional phone and email etiquette.
• Superior organizational skills with high attention to detail.
• High customer service orientation.
• Team player with proven ability to excel in a team-based environment.
• Possess a sense of urgency, flexibility, and assertiveness.
• Ability to multi-task, plan/prioritize and execute in a timely manner.
• Ability to handle a fast-paced environment with rapidly changing priorities.
• Quick learner with ability to receive and give clear instructions.

Nice To Haves

• Demonstrates elevated level of professionalism, critical thinking, and judgment to solve problems efficiently/effectively.
• Strong initiative and can work independently.
• Takes initiative to assess and improve operational efficiencies of normal work tasks.
• Excellent time management and prioritizing skills.
• Takes pride in work, exhibiting accuracy and attention to detail.
• Solution-oriented mindset.
• Ability to work in ever-changing, dynamic, fast-paced environments.

Responsibilities

• Serve as a key point of contact for customers, ensuring timely and efficient freight execution while delivering exceptional service.
• Manage client relationships, coordinate shipments, and collaborate closely with carriers and internal teams to drive successful logistics solutions.
• Serve as the primary liaison for assigned customer accounts, ensuring clear communication and proactive issue resolution.
• Monitor and track in-transit loads, providing real-time updates and ensuring on-time performance.
• Manage and track rates with carriers.
• Book carriers and build loads through Quickbase system (Training will be provided).
• Develop and manage carrier base for consistent lane specific volumes.
• Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver.
• Maintain carrier satisfaction, provide high quality service, and work ethic while representing MWL.
• Manage order entry and create orders for customers through systems, phone, and email as needed.
• Follow customer SOPs during the booking and dispatching process.
• Provide required reporting to management and follow Accessorial Approval processes when requesting an accessorial approval.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1-10 employees