Onsite Leisure Sales Coordinator

Four Seasons Hotels and Resorts • Lanai City, HI

36d • $31 • Onsite

About The Position

The Four Seasons Resorts Lāna’i is looking for a Leisure Sales Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. The Sales Coordinator helps to drive new business growth within the Leisure Sales segment through strategic business development, lapsed guest engagements, prospecting with direction and relationship building that drives revenue generation in target markets. This role serves as the hotel’s on-site leisure representative and manages administrative responsibilities supporting the leisure sales segment.

Requirements

• Successful candidate must possess legal work authorization in United States
• Ability to stand for extended periods, lift up to 35 lbs, and push/pull as needed during shifts
• Weekend and Holiday availability required.
• Strong skills in hotel property management systems such as Opera as well as Microsoft Office products: Word, Excel, Powerpoint and Outlook
• Demonstrated strength in relationship building and customer engagement.
• Polished, professional brand representation with the ability to build trust with high‑expectation clients while collaborating effectively across departments and maintaining strong organizational attention to detail.
• Self‑starter with a creative, entrepreneurial mindset and ability to problem-solve
• Ability to self-manage tasks and responsibilities with a remote based leadership team

Responsibilities

• Assist with planning of client site inspections and organize amenities and client preferences with the Resort team.
• Host site inspections on behalf of sales team
• Entertain agents / fam trips in resort F&B outlets
• Coordinate agent property visits including FAM trips
• Receive and respond to incoming emails/phone calls to the Sales Department in accordance with Four Seasons Standards.
• Prepare leisure rate quotes for Leisure Sales team.
• Proactively field questions and manage client requests in collaboration with Sales Managers.
• Prepare accurate written correspondence in English including letters, contracts, rate proposals, reports, and emails using Microsoft 360, MS Word, Excel, Golden Sales & Catering.
• Maintain GSC accounts including: traces, creating and updating accounts as well as recording activities, Develop and create required Sales and resort collateral such as FAM invitations, site alerts, stay itineraries, sales presentations, etc.
• Work harmoniously and professionally with co-workers and planning committee.
• Answer client questions, provide information about the resort and maintain relationships with clients
• Write/run Golden Sales & Catering reports associated with leisure needs and/or mailings.
• Managing projects related to sales initiatives such as holiday gifts and shipping of collateral or client requested materials
• Operate a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, office equipment.
• Periodically assist with front of house operations including greeting and directing guests.
• Finalizing the requirements and assisting with confirmed bookings when needed.
• The ability to perform other tasks or projects as assigned by hotel management.
• Managing invoices and creating purchase orders within Birchstreet
• Assisting with in-office administrative tasks such as supplies, organizing team meals and events, reporting and managing maintenance issues as well as shipping of collateral and supplies
• Hosts high level of professional judgment surrounding client decisions balanced against property performance.
• Established resort knowledge to include details of operational hours and days, engagement with leadership team within each area, and host the confidence to proactively communicate execution requests with high expectation guests.
• Presentation skills up to 12ppl. at one time surrounding property presentation and ‘reasons to believe’.

Benefits

• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed