Onsite Leasing Ambassador - BTR

About the position

The Onsite Leasing Ambassador (BTR) is primarily responsible for acting as the face of the community. This role involves ensuring the community and homes are prepared for daily leasing activities, welcoming prospects, guiding them through community and home tours, and providing information on the leasing process. The ambassador will also manage inquiries via telephone, in person, and email, utilize property management software for various tasks, conduct in-person move-in welcome visits, and follow up with prospects and new residents to ensure satisfaction. Additionally, the ambassador will respond to resident and client/owner concerns and participate in weekly feedback with upper leadership regarding prospect interest.

Responsibilities

• Ensuring the community and homes are prepared for daily leasing activities.
• Welcoming prospects and guiding them through community and home tours.
• Providing information on the leasing process and answering community-related inquiries via telephone, in person and email.
• Utilizing property management software to manage social media, reputation management, resident and prospect data efficiently.
• Conduct in person move in welcome visits.
• Following up with prospects and new residents to ensure satisfaction and foster positive relationships.
• Respond promptly and courteously to resident and client/owner concerns and take proactive actions to resolve issues.
• Participate in weekly feedback with upper leadership regarding prospect interest and communicate any challenges observed.
• Act as an onsite leasing representative of Maymont Homes at our model home.
• Other duties, as assigned by supervisor or leadership team.

Requirements

• Associates degree or higher is preferred, but not required.
• 1 or more years of experience in Real Estate, Sales, Leasing, Property Management, Customer Service.
• Knowledge in fair housing and local real estate laws is preferred.
• Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred.
• Demonstrated strong written and verbal communication skills.
• Demonstrated customer service skills in fast paced environment.
• Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.
• Ability to thrive in a high volume, data entry and processing work environment.

Benefits

• Immediate 5% match on the 401(k) plan.
• Wellness credits that significantly reduce the employee cost for health care coverage.
• Up to 160 hours of PTO per year for full time employees.