Onsite IT Support

Arcosa • Tinton Falls, NJ

74d • $72,000 - $94,000

About The Position

Arcosa Construction Products Group is seeking an Onsite IT Support Specialist, based out of our Tinton Falls, NJ regional office, to provide hands-on technical support for hardware, software, and network systems. This role supports multiple business units across three key product segments: Aggregates, Specialty Materials, and Construction Site Support. The ideal candidate will troubleshoot end-user issues, maintain IT equipment, and ensure reliable technology operations in a fast-paced, industrial environment. Strong problem-solving skills, a customer-service mindset, and the ability to work across diverse teams are essential for success in this role.

Requirements

• High School Diploma/Equivalent.
• 3-5 years IT support experience.
• Valid Driver's License.
• Proficient in MS Office products (Word, Excel, PowerPoint, Outlook).
• Windows troubleshooting skills.
• Strong network knowledge and troubleshooting skills.
• Strong network cabling skills/repair and install.
• Knowledge of VOIP, NVR & IP Cameras, Zebra Printers.
• Basic Apple IOS experience.
• CCNA, A+ or other IT Certification or Associates Degree in Information Technology required.

Nice To Haves

• FAA Part 107 Certification recommended, not required.

Responsibilities

• Comply with all industry safety rules, procedures and applicable government regulations.
• Provides onsite technical support to the organization's internal users of computer applications and hardware.
• Troubleshoot hardware and software issues.
• Responds to Service Desk tickets and telephone call requests for technical support.
• Help create, update, and resolve issues within the current issue tracking system (Service Now).
• Helps to ensure a timely resolution and/or escalate non-resolvable issues to higher-level teams.
• Identifies and resolves technical issues and/or researches and recommends effective solutions.
• Collaborates with network services, application support and managed services to restore service and/or identify problems.
• Resolve user issues referred to by helpdesk support.
• Onsite IT support for office users.
• Act as a liaison between the Business Unit and Corporate IT groups.
• Perform other duties or responsibilities as assigned.

Benefits

• Medical, Dental, and Vision Insurance.
• Paid vacation and sick time.
• 401k with Employer Match.
• 11 paid Company holidays.
• Life Insurance.
• Short-Term and Long-Term Disability Insurance.
• Tuition reimbursement.
• Health & Wellness Programs.
• Flexible Spending Accounts.
• Employee Discount Programs.
• Professional Training and Development Programs.
• Career Advancement Opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees