Onsite IT Site Administrator (Technology Specialist)

Kimberly-Clark

86d • $67,180 - $79,340

About The Position

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

Requirements

• College Associated Degree.
• Able to work onsite in person.
• 5 years of relevant experience with demonstrated skills or 7-9 or more years of applied experience with demonstrated skills described defined.
• Troubleshooting and solving basic computer issues, familiar with Windows XP/7/10/11, Windows 2003/2008/2012 Server, SQL Server 2003/2008/2012/2016/2019, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Office 365, SharePoint, smartphones, and tablet (IOS, Android).
• Ticketing system management for Incident and Request tracking (i.e.: Service Now).

Responsibilities

• Installs and supports network equipment with guidance from Network Operations team.
• Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team.
• End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now.
• Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor.
• Installs and supports UC equipment with assistance from UC Operations team.
• Assist with new equipment requests and some configuration.
• Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal.
• Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues.
• Leads the planning and execution of Mill infrastructure projects.
• Manages and coordinates local Infrastructure vendors work at site.
• Ensures LAN/WAN and related computer systems are compliant within established control procedures.
• Review and control access to MDF and other sensitive areas with established control procedures.
• Maintains site IT Business Continuity Plan.
• Maintains a 1 to 3-year IT plan.
• Seeks out and relays future technology recommendations between mill and centralized technology teams.
• Coordinates technology recommendations and changes from other IT teams.
• Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training.
• Procures IT infrastructure components according to KC established procurement process.
• Provides education to Mill users on KC available technologies and their proper use.
• Manages communication plan for recent technologies implementations.
• Facilitates collaboration between stakeholders who share common objectives.
• Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided.
• Demonstrates an analytical and systematic approach to problem solving.
• Rapidly absorbs new technical information and applies it effectively.

Benefits

• Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
• Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
• Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees