Onsite IT Manager/Program Manager-C

Telos•Ashburn, VA

1d•Onsite

About The Position

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! Position contingent on contract award. This position will be based in the greater Phoenix area . Responsibilities: The Technical Project Manager will lead the planning, execution, and delivery of services to design, erect, operate, and maintain all IT infrastructure supporting secure, government facilities. This includes network design, structured cabling, systems integration, cybersecurity compliance (FISMA/NIST), and operational oversight of a 24x7 mission-critical infrastructure. This role includes coordination with government stakeholders, subcontractors, and internal Telos teams to ensure successful delivery. Lead day-to-day execution of the design, deployment, and operation of all technology solutions supporting the facility Manage integrated schedule of tasks across IT infrastructure, compliance, and systems integration Develop, execute, and maintain an Integrated Program Management Plan (IPMP) in accordance with contractual requirements and company policies, procedures, and processes covering all areas of project management Support the development of cost and schedule baselines; manage the project against baselines, report on and mitigate variances Effectively coordinate the activities of the team to meet program milestones and objectives Provide tracking and reporting of progress to plan regarding schedule Proactively manage changes to baselined scope, schedule, and cost variables, communicating impacts and facilitating decisions Resolve issues that impact the project in a timely, effective manner. Ensure maximum issue resolution in minimum time to meet Service Level Agreements Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Identify, categorize, and prioritize risks and opportunities; plan, monitor, and control risk responses; manage and reduce the impact of known issues Act as primary escalator of project and associated project risks and issues to project stakeholders Effectively communicate relevant information to stakeholders and project delivery teams Coordinate site visits for project team members to perform onsite work such as site surveys and installations Manage and lead a team of IT technical support technicians. Possess a strong ability to adapt in a rapidly changing environment. Work closely with the customer to determine and understand requirements. Coordinate with senior management to ensure program compliance. Provide technical assistance to computer system and network users or other technical products and services. Establish objectives and direct staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes. Coordinate customer service activities with other internal functions. Assist users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution. Provides in-depth applications knowledge of company's products, services and/or systems. Provide support for customer technical needs, to include troubleshooting and maintaining operation of all technical equipment (wireless, telephone, CCTV, end user devices, ISP/OSP, and other networking equipment). Operations run 24/7.

Requirements

8+ years of experience in technical project management within federal or mission-critical environments
Bachelor's degree in engineering, information technology, or related field
Must be able to obtain a DoD Public Trust (Active Secret clearance preferred)
Experience with facility-based IT infrastructure including cabling, wireless networking, and secure enclave deployment
Strong leadership, coordination, and stakeholder engagement skills
Demonstrated success managing multiple subcontractors or technology partners in a project setting
Able to translate complex IT requirements into executable plans
Decisive and adaptive in time-constrained, mission-driven environments
Strong understanding of cybersecurity frameworks: NIST RMF, FISMA, DHS 4300A
Hands-on experience with network systems, call center platforms, EMR integration, or VTC systems
Proven ability to lead cross-functional engineering teams and manage subcontractors
Has demonstrated knowledge and work history in support of Computer systems.
Has demonstrated experience in technical support of networks/laptops/computers/printers/mobile phones
Has knowledge of network communications, to include wireless, servers, Windows, MAC, Phone systems, Audio Visual equipment and operation
Strong technical troubleshooting skills
Strong communication skills both written and oral
Lead a team of IT service technicians with varying levels of experience
Accurate and timely submission of required reports, documentation, etc.
The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Nice To Haves

Program Management Professional (PMP) certification a plus
Background or additional certifications in at least one of the following preferred but not required - knowledge of Aruba wireless - ISP/OSP Troubleshooting - CCTV System Troubleshooting - Network/Wireless Troubleshooting

Responsibilities

Lead day-to-day execution of the design, deployment, and operation of all technology solutions supporting the facility
Manage integrated schedule of tasks across IT infrastructure, compliance, and systems integration
Develop, execute, and maintain an Integrated Program Management Plan (IPMP) in accordance with contractual requirements and company policies, procedures, and processes covering all areas of project management
Support the development of cost and schedule baselines; manage the project against baselines, report on and mitigate variances
Effectively coordinate the activities of the team to meet program milestones and objectives
Provide tracking and reporting of progress to plan regarding schedule
Proactively manage changes to baselined scope, schedule, and cost variables, communicating impacts and facilitating decisions
Resolve issues that impact the project in a timely, effective manner. Ensure maximum issue resolution in minimum time to meet Service Level Agreements
Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
Identify, categorize, and prioritize risks and opportunities; plan, monitor, and control risk responses; manage and reduce the impact of known issues
Act as primary escalator of project and associated project risks and issues to project stakeholders
Effectively communicate relevant information to stakeholders and project delivery teams
Coordinate site visits for project team members to perform onsite work such as site surveys and installations
Manage and lead a team of IT technical support technicians.
Possess a strong ability to adapt in a rapidly changing environment.
Work closely with the customer to determine and understand requirements.
Coordinate with senior management to ensure program compliance.
Provide technical assistance to computer system and network users or other technical products and services.
Establish objectives and direct staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
Coordinate customer service activities with other internal functions.
Assist users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution. Provides in-depth applications knowledge of company's products, services and/or systems.
Provide support for customer technical needs, to include troubleshooting and maintaining operation of all technical equipment (wireless, telephone, CCTV, end user devices, ISP/OSP, and other networking equipment).