Onsite IT Engineer

Nexus Technologies LLC•New York, NY

4h•Onsite

About The Position

No two days are alike at an MSP! As an Onsite Support Technician you'll engage with our client to understand their technology needs, propose solutions, and ensure the smooth operation and security of their IT infrastructure. You will be accountable for a variety of administrative duties including fielding customer questions, maintaining customer information, and data entry management.

Requirements

Knowledge of computers, servers, and networks
Knowledge of the following software and hardware:
Microsoft Products (Windows Server 2012 - present, Windows 10, Azure, SharePoint, Office 365, Etc...)
VMWare
Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, workstations, security appliances, etc.)

Nice To Haves

Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
PCI (Payment Card Industry) Compliance.
Advanced understanding of DHCP, DNS, and IP protocols.

Responsibilities

Communicate regularly with our clients and their teams to understand their technology needs and concerns.
Analyze information, identify current and potential problems, and propose solutions.
Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
Effectively act as liaison between hotel customers and our teams.
Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
Identify and correct all LAN and WAN issues.
Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.