Onsite HOA Coordinator / Community Administrator (POA Lake Ridge)

RealManage•Cedar Hill, TX

2d•$23 - $25•Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Requirements

High school diploma or GED required. Associate degree preferred.
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office – Word, Excel, and PowerPoint).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to conduct assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.
Must have own vehicle, clean driving record, and be detail-oriented.
Previous HOA experience is required
Must be a people person and like interacting and being client-facing regularly.
Ability to read, understand, and interpret governing documents for the communities
Strong communication skills (written, verbal, and in person)
Proficient with Microsoft Office
Quick study when it comes to learning new software and technology in general
Detailed oriented, accurate and organized
Ability to multitask, excellent time management and prioritizing skills
Ability to work independently but also work as a team player (ability to work with a team in an office setting and independently in the field)
Ability to work with a diverse group of people, including peers, homeowners, and Board members
Three or more years effectively serving clients/customers
Ability to use sound and prudent judgment to determine if a violation should be cited

Responsibilities

The primary duties are assisting with homeowner-related inquiries via walk-in, phone, email, and regarding violations.
The role is in the office, Receptionist/Admin support to the AGMs. This role is the primary face of the onsite office.
Assist guests who come into the office, help residents with statements and assessment payments, or direct them to the appropriate person.
Inspections as needed – which include driving through the community regularly and reporting property code violations in accordance with neighborhood guidelines to maintain community appearance.
Take photos of violations, accurately record observations, and attach them to homeowner records using proprietary software.
Documentation, Issuance, tracking, and follow-up of violation notices
Triage incoming emails
Answering incoming phones
Responding to customer calls and emails regarding inquiries, violations, and concerns
Represent the Management company and Association in a positive and professional manner
Assisting owners with questions regarding account information, rules and regulations, processes, and procedures
Assisting owners with HOA-related issues and communicating with AGM or GM when appropriate
Opening all mail and packages and distribute appropriately
Maintain Conference Room Calendar
Maintain Calendar for clubroom reservations
Assist with scheduling of ACC Meetings
Keeping all New Homeowner Orientation packets stocked and up to date
Using Google Drive, Microsoft Word, Excel, and Outlook
Keeping SOP Binder up to date
Keeping all owner files up to date
Keeping the owner portal up to date with monthly and annual documents
Acting as an owner liaison between owners/guests and vendors, as needed
Keeping the file and record retention system up to date
Assisting with preparing for HOA Board meetings, following set procedures
Assisting with preparing for the Annual Owners Meeting and Reception, following set procedures
Assisting in preparing, proofing, and sending communications out to owners and others
Preparing and managing the distribution of gate clickers to owners
Assisting AGM with projects as requested
Attending miscellaneous meetings when requested by the GM