Onsite HOA Administrative Assistant (Renaissance at River Oaks)

RealManage•Houston, TX

10d•$19 - $21•Onsite

About The Position

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. The Administrative Assistant assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles. Property Summary: Renaissance at River Oaks is a distinguished residential neighborhood located in the vibrant city of Houston, Texas, specifically positioned in the upscale area near the River Oaks district. This neighborhood is renowned for its luxurious mid-rise condominiums that offer residents high-quality living accommodations with a variety of modern amenities. The architectural style of the buildings often features elegant designs with beautiful landscaping, enhancing the overall aesthetic appeal of the area. The location of Renaissance at River Oaks is highly coveted due to its proximity to key Houston attractions and business districts, including Downtown Houston, the Galleria, and the Medical Center, making it an ideal residence for professionals who desire a short commute.

Requirements

High school diploma or GED required. Associate degree preferred.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office – Word, Excel and Power Point).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Responsibilities

Handling day-to-day tasks and communication in a fast-paced environment
Assisting owners with questions regarding policies and procedures
Assisting owners with HOA related issues and communicate to CAM when appropriate
Opening all mail and packages and distribute appropriately
Keeping all contact lists up to date
Keeping all Homeowner packets up to date
Using Google Drive, Microsoft Word, Excel, Outlook
Keeping Security Binders up to date
Keeping all owner files up to date
Keeping owner portal up to date with monthly and annual documents
Acting as an owner liaison between owners/guests and vendors, as needed
Keeping file and record retention system up to date
Assisting in preparing, proofing and sending communications out to owners and others
Assisting CAM with projects and meetings as requested
Plus other work related tasks as needed

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High Deductible Medical Plan to be eligible)
FSA
Education Reimbursement
401K matching
Employee Assistance Program (EAP)
11 paid Holidays