Onsite Health Plan Consultant (Tallahassee, FL)

Florida Blue • Tallahassee, FL

8d • $20 - $33 • Onsite

About The Position

The Florida Blue Center Health Plan Consultant plays a critical role in
delivering a best-in-class customer service experience, driving sales and
growth, and retaining membership. This involves consulting with prospects and
existing customers to meet sales targets, managing leads to drive close rates
and retention, maintaining expert product knowledge and utilizing multiple
systems and technologies. It is also critical in this role to build awareness
and opportunities through community networking and business development while
adapting to a dynamic business environment and embracing change to meet evolving
business objectives. The goal is to create value for members, drive market share
and profitable growth, and deliver a differentiated experience that drives
long-term retention.

Requirements

• 2+ years related work experience in a sales and service environment
• High school diploma or GED
• State of Florida 2-40 license 60 Days,
• Excellent verbal and written communication skills
• Experience using MS Word, MS Excel, MS PowerPoint, Internet and web-based tools
• Work flexible hours to include evenings, weekends and holidays
• Agents employed with Florida Blue are permitted to schedule appointments with Florida Blue, USAble, FCL and Health Options. No other health and life appointments are to be scheduled with any other company while employed with Florida Blue

Nice To Haves

• Bachelor’s degree in a related field Marketing, Business or Related
• Experience with health insurance products to include individual and group plans
• Bilingual in Spanish/English
• Experience in outside sales and/or business development.
• Experience in networking, public speaking, and relationship management.

Responsibilities

• Provide consultative sales and service experience for customers seeking information and education on available products to support health, wellness, and income protection.
• Conduct plan comparison and analysis for new or existing members seeking new solutions through web-based tools and sales systems to track and report enrollment support activities and outcomes.
• Promote the additional services available to members through the center clinicians, self-service and value added features and information.
• Utilize various methods to respond to customer requests, meet/exceed production targets, and generate leads for new sales and member retention. And act upon leads for new health and ancillary sales.
• Perform outbound call campaigns to company generated sales leads and existing members for Under 65 and Over 65 segments.
• Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs.
• Generate referrals from existing client base through proactive outreach, relationship building, and delivering a best-in-class experience to drive retention and loyalty.
• Conduct formal and informal sessions of targeted groups’, individually or within small groups, providing information and answering questions to ensure customers understand products, benefits and tools, and how to use them
• Provide a customer friendly solution oriented service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing and enrollment) or other related topics through coordination with other supporting areas as needed.
• Log all inquiries, capturing appropriate data required for reporting and customer understanding
• Use Web based tools, orientations and other aids to facilitate and teach customers to use self-service resources, tools, plan benefits and products to manage their health care and health care costs most effectively.
• Conduct small group seminars on resources and tools for health care shopping, managing health, etc.
• Explain/promote incentive programs to target customers or prospects, building enthusiasm and support for program participation and answering questions
• Serve as direct contact and subject matter expert for questions from the general public or existing members related to Health Care Reform
• Develop and execute a personal business development plan to support individual and team goals.
• Perform grassroots marketing, networking, and event activation to drive growth and advance the company mission.
• Build relationships with key constituents and organizations to increase community awareness of center services.
• Provide onsite enrollment assistance to employer groups and individuals.
• Meet monthly targets for community engagement and track impact to inform future plans.
• Support Field Marketing, Local Market Presence, and Foundation initiatives to drive brand awareness and market share.
• Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.
• Provide support for special events and projects (e.g., seminars, appearances, promotional events, clinical programs) for the general public in the Florida Blue Center.
• Host Customer Video Appointments as necessary
• Consistently follow standard procedures to track key visitor information to support ongoing operational analysis, continuous improvement, and operational enhancements.
• Support and build a team atmosphere where company values are demonstrated daily while working to fulfill the enterprise mission.

Benefits

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED