Total System Services-posted 3 months ago
$15 - $15/Yr
Full-time • Entry Level
Columbus, GA
Administrative and Support Services

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

  • Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
  • Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity.
  • Builds the credit card replacement orders and completes shipping materials.
  • Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
  • High School Diploma or Equivalent
  • 6 months minimum call center experience, either remote or onsite within the last 18 months
  • Previous work experience in a fraud related field
  • Medical, dental and vision care
  • EAP programs
  • Paid time off
  • Recognition programs
  • Retirement and investment options
  • Charitable gift matching programs
  • Worldwide days of service
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