Onsite Field Service Technician- Columbus, GA

Lexmark•Salt Lake City, UT

1d•Onsite

About The Position

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. This is an onsite position in Columbus, GA. Preference will be given to applicants within a commutable distance. As a member of the Lexmark team in Columbus, Georgia, you will be part of a dynamic organization that values creativity, innovation, collaboration and customer success. We are seeking an experienced field service technician to join our team onsite at our customer's location. As an onsite field service technician, you will play a crucial role in ensuring optimal performance of our products by providing onsite technical support for our customers. If you have experience in product repair and troubleshooting, we encourage you to apply for this exciting opportunity.

Requirements

High school diploma or equivalent; college education preferred but not required Excellent driving record and a valid driver's license.
Proven experience as a field service technician, preferably with Lexmark products
Knowledge of printing technology, network connectivity, and IT infrastructure
Strong understanding of computer systems and operating systems (Windows/MacOS)
Excellent problem-solving skills and attention to detail
Ability to communicate clearly and concisely both verbally and written
Self-motivated and committed to delivering exceptional customer service
Ability to safely lift and maneuver equipment up to 60 lbs.
Valid driver's license with a good driving record

Responsibilities

Provide onsite technical support to ensure optimal performance of Lexmark products
Diagnose and resolve hardware and software issues related to printers, scanners, fax machines, supplies, and other peripherals
Conduct routine maintenance tasks such as cleaning, alignment, and calibration to optimize device functionality
Assist customers with installation, configuration, and user training
Troubleshoot complex problems and provide solutions promptly
Document all service calls and maintain records of equipment history
Communicate effectively with customers to understand their needs and requirements
Collaborate with internal teams to coordinate repairs and replacement parts
Maintain a strong relationship with customers to ensure satisfaction and loyalty
Adhere to safety guidelines when handling electrical components and heavy machinery