Onsite Equipment Reliability Technician

Optima Machinery USA Corporation•Green Bay, WI

4d•Onsite

About The Position

Join us in maximizing uptime for world-class packaging operations Our customers count on us to keep critical packaging lines running. As an Onsite Equipment Reliability Technician, you will combine hands-on repair, proactive maintenance, and customer coaching to deliver reliable performance every day. How you will contribute From first install to lifecycle tune-ups, you will be the face of exceptional service: Perform installations, inspections, preventive maintenance, and repairs at customer locations. Troubleshoot and resolve complex mechanical, electrical, and pneumatic issues. Test and calibrate systems; source and replace faulty parts to restore operation. Provide on-site customer support tailored to product and line requirements to optimize system performance. Train operators and maintenance staff on correct usage and basic care. Document all work in detailed service reports and internal systems. What you bring Proven diagnostic strength in mechanical and electrical systems. Ability to read electrical/pneumatic schematics and technical drawings. Resourceful problem solving in real-time at customer sites. Professional communication and a customer satisfaction mindset. Reliable time management, punctuality, and responsiveness. Adaptability to different shifts and evolving schedules. Independent work habits; proficiency with digital tools; understanding of metric measures and tolerancing. Credentials Technical certification or an associate’s degree in electro-mechanical or related field. SAP experience ideal. 5 years in packaging equipment industry. Where you will work Work Environment: Primarily on-site at customer facilities, following plant safety protocols and collaborating both independently and with teams. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely an active technical role whereby there may be times where the employee will be required to lift up to 40lbs. Schedule, location, and travel This is a full-time, hourly position based out of the Green Bay, WI office. Expect to be available when service is required and for ongoing training. When not traveling, remain flexible to support customer needs. Travel requirement: approximately 70–80%. Ability to Commute: Green Bay, WI 54304 (Required) Work Location: In person Benefits that support you 401(k) with matching Health, dental, and vision insurance Health savings account Life insurance Paid time off Employee assistance program Professional development assistance Referral program Supervisory responsibility This position has no supervisory responsibilities. Other duties Please be advised that this job description does not cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee for this job. The duties, responsibilities, and activities are subject to change at any time, with or without notice.

Requirements

Proven diagnostic strength in mechanical and electrical systems.
Ability to read electrical/pneumatic schematics and technical drawings.
Resourceful problem solving in real-time at customer sites.
Professional communication and a customer satisfaction mindset.
Reliable time management, punctuality, and responsiveness.
Adaptability to different shifts and evolving schedules.
Independent work habits; proficiency with digital tools; understanding of metric measures and tolerancing.
Technical certification or an associate’s degree in electro-mechanical or related field.
5 years in packaging equipment industry.

Nice To Haves

SAP experience ideal.

Responsibilities

Perform installations, inspections, preventive maintenance, and repairs at customer locations.
Troubleshoot and resolve complex mechanical, electrical, and pneumatic issues.
Test and calibrate systems; source and replace faulty parts to restore operation.
Provide on-site customer support tailored to product and line requirements to optimize system performance.
Train operators and maintenance staff on correct usage and basic care.
Document all work in detailed service reports and internal systems.