Onsite Desktop and Audiovisual Technician - Redmond, WA

DXC Technology • Redmond, WA

379d • $30 - $34 • Hybrid

About The Position

As an Onsite Desktop and Audiovisual Support Technician, the selected candidate will work onsite at our customer's office in Redmond, WA to support customer operations and ensure technical support needs are met. In this role you will work closely with our customer and its employees. Being a self-starter who is comfortable with minimal supervision is essential to the success in this role. You will work to achieve the highest standards and customer satisfaction. The ability to work from the client site and in front of the customer to meet the proposed delivery of overall service to our customer is the reality of this role.

Requirements

• Able to lift to at least 30lbs and up to 50 lbs.
• High school diploma or G.E.D.
• 2 or more years of onsite technology support experience.
• Experience working with the company's hardware, software, and equipment products.
• Experience working with customer technology and support requirements.
• General knowledge of laptop hardware and software including basic knowledge of Microsoft applications.
• Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 10, Windows 11.
• Mobile device management experience, IOS, Android.

Nice To Haves

• CompTIA A+, Lenovo, Dell, Microsoft, Apple, HP and other manufacturer certifications.
• Certifications and experience with Biamp, Crestron, Extron, et al.
• AVIXA or comparable certification.

Responsibilities

• Onsite desktop support to customers.
• Provides software, hardware and networking support for desktops and laptops.
• Installs, maintains, upgrades, troubleshoot and repair PCs and associated software, networks peripherals.
• Provide provisioning assistance for mobile devices including mobile phones and tablets.
• Verifies and approves operational quality of system equipment.
• Advice and instructs customers in operation and maintenance of Desktop hardware system & other equipment.
• Support in-person and hybrid AV-enabled events.
• Support and maintain audiovisual and conferencing systems.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.
• Providing client facing onsite deskside support, in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.
• Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
• Support Windows 10, 11 in a Domain Environment, Office 365, Active Directory, Azure Active Directory, Intune, 2FA, VPN, Microsoft Teams, Adobe Reader, Service Now, Encryption/ decryption & system imaging software.
• Ensures customer satisfaction throughout the service delivery transaction.

Benefits

• Health insurance coverage.
• Dental insurance coverage.
• Vision insurance coverage.
• Employee wellness programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees