Onsite Customer Service Representative

Associa•Castro Valley, CA

6h•$22 - $25•Onsite

About The Position

Common Interest Management Services (CIMS) is one of the largest and fastest-growing HOA community management companies in the East Bay, and an Associa company. We are looking for a dynamic on-site, customer service/administrative representative to join our company full time in Castro Valley as we expand our presence in the Bay Area. The pay range is $21.63 to $25/hour At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. We offer a comprehensive benefits package, including medical, dental, vision, a 401K plan, Vacation, sick and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities! This on-site position will provide full-time customer service and administrative support to an HOA Community in Castro Valley. The qualified individual will deal with both routine and complex issues daily to support the community.

Requirements

Excellent verbal and written communication (you may be asked to write a sample at your interview). Bilingual preferred
Strong organization and multitasking abilities
2 - 3 years experience and proven abilities providing exceptional customer service
Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients
Strong computer proficiency (Microsoft Office including Word, Excel and Outlook)
Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team

Nice To Haves

Experience with an HOA management company, property management, real estate or escrow services is desired, but not required
We are looking for a top-notch individual with an outstanding reputation for their work in the industry. The ideal candidate will have a great attitude towards customer service with at least two years of experience in customer service.

Responsibilities

Assist walk-in client requests, telephone calls and emails in a professional and courteous manner
Provide general administrative support in the office and community such as mail processing, data entry, filing, and other tasks as assigned.
Issue, track and follow-up on work orders for community maintenance and repairs.
Track and manage architectural applications submitted by homeowners
Perform site inspections and onsite vendor follow up
Manage building key/gate remote distributions
Research, compile and format information into database and spreadsheets.
Prepare reports, bid documentation and other material.
Compose and type routine correspondence to residents, service providers and other parties.
Type, distribute, and track monthly violation letters which are copied, mailed and filed.
Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters.