Onsite Coordinator - Good Shepherd Hospital

Superior Airground Ambulance • Elmhurst, IL

146d • $18 - $20

About The Position

The On-Site Coordinator acts as a liaison between Superior Air-Ground Ambulance and the Hospital, communicating and continuing to develop to the ever changing transport needs of the hospital. The On-Site Coordinator also works as support staff for the transfer center, discharge planners and social workers to assist in arranging and expediting transports coming into and leaving the hospital. View/arrange asap or pre-scheduled calls and assist in making sure that proper paperwork is filled out correctly.

Requirements

• Pleasant, professional phone manner
• Detail oriented
• Typing skills of 30 wpm or better
• Ability to excel in high-stress environment
• Adapt to frequently changing policies
• Ability to learn policies and procedures for facilities and recognizing when to apply them
• Medical background a plus
• EMD certification will be required within 1 year of employment

Responsibilities

• Answer and arrange transportation both emergent and non-emergent, including determining level of care required
• View pre-scheduled calls, make necessary adjustments with hospital staff and dispatch
• Prioritize transports to fulfill the hospital needs including specialty and critical care transports as well as flight requests
• Provide accurate and appropriate ETA's (Estimated time of arrival)
• Make rounds on the floors
• Attend hospital huddles
• Assist in organizing patient belongings and patient paperwork for transport
• Assist in making sure crews are arriving to the patients in a timely manner
• Assist Superior Ambulance billing department with PCS/insurance requests
• Provide information and assistance regarding billing procedures
• Establish relationships with hospital staff
• Develop effective solutions for customer service issues
• Effective communications, both written and verbal
• Possess critical thinking skills
• Other duties as assigned

Benefits

• medical
• vision
• dental
• 401k
• disability
• FSA
• HSA
• vacation
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed