The Client Service Specialist is responsible for routing materials and facilitating approvals across various departments within Dialog Direct, a Qualfon company. In addition, the Specialist serves as a key point of communication within their respective working teams. They are involved in a project from start to finish, helping wherever possible to meet the needs of the team and Client. This position is responsible for coordination and is directly responsible for managing customer expectations and success in terms of meeting deadlines, flawless execution and within scope as identified in the estimating process. Assigns work responsibilities through their global knowledge of operational functions to ensure flawless execution within Creative Services, Contact Center, Digital Print, IT, Production, Warehouse and collaboration with peers managing the client's inventory/estores. This position manages large on-going projects that may be composed of several smaller projects/jobs and requires extensive organizational, analytical and multi-tasking abilities to manage successful results. Ability to manage inventory that is required for production projects (inventory that is in and out). Ability to work with Account Management and NBD teams to manage client expectations, ensure changes in scope are captured and invoicing/billing is accurate and consistent.