Onsite Calling Specialist | Housing

EliseAI • New York, NY

54d • Onsite

About The Position

EliseAI is looking for an empathetic and detail-oriented On-Site Calling Specialist to join our team. In this role, you’ll become an expert in one of our core products—like Leasing or Delinquency—and serve as one of the key resources who speak directly with on-site teams. You’ll be responsible for making proactive sentiment calls, speaking directly with on-site teams, and helping surface feedback or potential issues early. While Customer Success Managers focus on long-term strategy, you’ll support customers in the moment—handling initial triage for any product issues and offering helpful tips or resources when appropriate. If something can’t be resolved on the call, you’ll ask the right follow-up questions and route the issue to the right internal team—whether that’s Support or a Customer Success Manager. This role blends product expertise, customer engagement, and a few light Customer Success Associate (CSA) responsibilities, all while helping us deliver a white-glove experience at scale.

Requirements

• Strong communication skills and a curious, solution-oriented mindset
• Technical support experience speaking directly with customers over the phone and navigating real-time conversations
• Ability to break down technical topics into clear, helpful guidance
• Desire to become a product expert and a trusted voice for our customers
• Team player attitude—you’ll collaborate closely with CSMs, CSAs, and Support
• Willingness to work in person at our NYC office 4-5 days a week

Responsibilities

• Conduct product-specific sentiment calls to collect feedback and strengthen relationships
• Become an expert in one EliseAI product to confidently answer questions and guide users
• Walk customers through simple troubleshooting or setup tasks when needed
• Identify when issues need deeper support, ask discovery questions, and escalate appropriately
• Create and document support tickets with clear context
• Support the Customer Success team with light CSA duties when bandwidth allows
• Help surface trends and insights based on your conversations
• Attract top-tier talent to join our driven team
• Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees