2025 (Peachtree Corners)

Transworld Systems•Norcross, GA

42d•$16•Onsite

About The Position

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: Peachtree Corners Office Compensation: $16.00/hour Paid Training Start Date: Monday, December 29, 2025 Training Hours: Monday thru Friday: 8am - 5pm EST (3 weeks + 2 weeks of Nesting) Hours of Operation (following training): Monday thru Friday: 7am - 9pm EST and Saturday: 7am - 6pm EST Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Requirements

High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
Exhibit strong attention to detail.
Good mathematical and analytical skills required.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.

Nice To Haves

Previous call center/customer service experience preferred.

Responsibilities

Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondence.
Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
Identify root cause of issues and concerns and determine resolution.
Maintain and organize all pertinent back up information to substantiate payment postings as necessary.
Follow up in a timely manner to ensure customer satisfaction.
On calls, where applicable, our agents must offer and explain the value of non-regulated products and services (for example: home wiring, surge protection, and water heater repair).
Perform other duties as assigned by management.