Onsite Call Center Rep - Starting Monday, 1/6/2025 (Peachtree Corners)

Transworld Systems • Norcross, GA

412d • $33,280 - $33,280

About The Position

The Onsite Call Center Representative position at TSI-CXBPO involves providing exceptional customer service by responding to customer inquiries and issues. The role requires effective communication, problem-solving skills, and the ability to document interactions accurately. This position offers paid training and opportunities for growth within a supportive team environment.

Requirements

• High School Diploma or GED certificate or equivalent relevant work experience desired.
• Previous call center/customer service experience preferred.
• Exhibit strong attention to detail.
• Good mathematical and analytical skills required.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.

Responsibilities

• Respond to daily customer requests, inquiries, and issues through various types of correspondence.
• Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
• Identify root cause of issues and concerns and determine resolution.
• Maintain and organize all pertinent backup information to substantiate payment postings as necessary.
• Follow up in a timely manner to ensure customer satisfaction.
• Offer and explain the value of non-regulated products and services during calls, where applicable.
• Perform other duties as assigned by management.

Benefits

• Paid training
• Comprehensive benefits package including medical, dental, and vision
• 401k retirement plan with employer matching
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees