Onsite Branch Coordinator
About The Position
If you believe healthcare should feel human, this role puts you right at the center of that mission. Our Branch Coordinators are often the first and most consistent point of contact for patients and their caregivers. Whether in person or over the phone, you deliver thoughtful, responsive service during moments that truly matter. Why This Branch Coordinator Role Is Different In this role, you take ownership of the full experience, helping coordinate timely equipment delivery, navigating insurance coverage, and ensuring each patient feels supported every step of the way. This isn’t just about managing logistics. It’s about making sure someone’s recovery journey is smoother because you were there to guide it. Key Highlights Stable schedule with flexibility Career growth opportunities Supportive leadership Schedule Monday–Friday, 8:00 AM–5:00 PM Salary Range $16.50 - $24.26 per hour. Pay varies based on experience, skills, and location
Requirements
- High school diploma or equivalent
- At least one-year of related work experience
- English reading, writing, and speaking skills
Nice To Haves
- At least two years’ experience in an office environment, healthcare setting or call center
- Experience utilizing multi-line phone-system.
Responsibilities
- Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience
- Answer inbound calls, provide clear information, and resolve common questions or concerns
- Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs
- Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
- Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care
- Proactively follow up with patients to confirm satisfaction and address any outstanding needs
- Test equipment functionality as needed to ensure quality and readiness
- Contribute to overall branch success by supporting additional responsibilities as assigned
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
