Onsite AV Technician & Webcasting Service Specialist

AVI-SPL • East Hanover, NJ

85d • $33 - $38

About The Position

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. This position will generally work on customer sites and may deal with a construction site type of work environment.

Requirements

• Ability to effectively communicate with employees, customers and colleagues.
• Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors.
• Ability to work and think independently and ensuring to meet deadlines.
• Intermediate computer knowledge.
• Knowledge of basic signal flow for audio, video and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards.
• Minimum of a High School Diploma or equivalent.
• Minimum of 1 – 3 years of audiovisual integration experience preferred.

Nice To Haves

• Formal education in Electronics or related field preferred.
• Preferred external training: AMX Intro to Networking for AV Professionals.
• Crestron Professional Installation.
• Exton AV Associate Certification.
• AVIXA Quick Start to the Audio-Visual Industry.
• AVIXA CTS General Certification.

Responsibilities

• Provide start-up and dedicated support for on-site, hybrid, and virtual meetings.
• Provide end-user support on the operation and use of collaboration technologies.
• Coordinate with service providers and other teams to ensure all end-user requirements are met for supported meetings.
• Regular AV and videoconferencing room checks, certifications, and preventative maintenance in accordance with established standards.
• Provide direct assistance and training to end users in the operation of AV systems and collaboration technologies.
• Perform administrative tasks such as completing service tickets, maintaining the active status of requests and incidents, and maintaining associated records in all cases based on SOPs.
• Always ensure compliance with all Customer safety and procedural guidelines.
• Track all maintenance activities from start to finish with proper documentation.
• Create, schedule, and manage webcasting events for the US, Canada, Central America, South America, and Australia.
• Provide start-up or dedicated support for webcasting events.
• Create and maintain documentation for the service in partnership with the global resolver and management teams.
• Coordinate updates to relevant end user interfaces & tools to ensure continued end user experience workflows.
• Coordinate with webcasting services vendors / account managers and support teams to get information, escalate issues, troubleshoot client problems, and ensure client's webcasting services run per SLA.
• Attend & contribute to regular calls for the Americas and EMEA resolver teams with the objective of coordinating on-going projects, helping complete open tasks, and ensure end-to-end service alignment.
• Coordinate and facilitate additional services that are associated with webcasting solutions.
• Provide periodic and ad hoc reporting for the supported services.

Benefits

• Medical benefits, including vision and dental.
• Paid holidays, sick days, and personal days.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees