Onsite AV Support Technician

AVI-SPL • Indianapolis, IN

12d • Onsite

About The Position

The Onsite Support Technician will work in partnership with the Customer, Management team, Global Helpdesk, and SIG teams to provide support for AVI-SPL customers with the end goals of delivering a world-class Customer Service experience.
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
The Onsite Support Technician will work onsite at a customer location in Indianapolis in partnership with the Customer, Management team, Global Helpdesk, and SIG teams to provide support for AVI-SPL customers with the end goals of delivering a world-class Customer Service experience.
Day-To-Day Responsibilities:
Provide direct assistance and training to end users in the operation of AV systems
Perform routine preventative maintenance checks and service on AV systems
Troubleshooting, system fault isolation, projector lamp changes, filter cleaning, etc.
Provide AV tech support of planned VIP events
Coordinate RMA process and parts procurement as needed
Perform up to the second level problem determination
Resolve issues related to: Crestron, Logitech, Microsoft Teams rooms, Qsys, Biamp, Shure and other AV/VC technologies
Setup/breakdown of conference spaces to meet the customers event needs
Perform preventative maintenance tasks to help maintain customer spaces running as intended
Perform support tasks in a timely and quality conscious manner
Provide service support of network devices
Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
Understand and adhere to local safety standards for all site duties
Provide job site documentation as needed
Setup and troubleshoot various audio/video/presentation systems
Travel to various job sites as required
Items to Consider:
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
This position will generally work on customer sites and may deal with a construction site type of work environment.

Requirements

• Effectively communicate with employees, customers and colleagues
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Must be flexible to work after hours and weekends when required

Nice To Haves

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge
• ITIL Training

Responsibilities

• Provide direct assistance and training to end users in the operation of AV systems
• Perform routine preventative maintenance checks and service on AV systems
• Troubleshooting, system fault isolation, projector lamp changes, filter cleaning, etc.
• Provide AV tech support of planned VIP events
• Coordinate RMA process and parts procurement as needed
• Perform up to the second level problem determination
• Resolve issues related to: Crestron, Logitech, Microsoft Teams rooms, Qsys, Biamp, Shure and other AV/VC technologies
• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance tasks to help maintain customer spaces running as intended
• Perform support tasks in a timely and quality conscious manner
• Provide service support of network devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required

Benefits

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED