Onsite Assistant Community Manager (BVA2025)

RealManage•Bristow, VA

44d•$50,000 - $55,000•Onsite

About The Position

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members. RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family. Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations. Company Overview: RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients. Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce. Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements. Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management. RealManage is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Essential Function The role of the Onsite Assistant Community Manager (ACM) is to provide support to the Onsite Community Association Manager (CAM) and management team in the delivery of contracted services to clients and homeowners. The ACM's role closely resembles that of the CAM Community Association Manager, and the ACM will act in the stead of the CAM when the need arises and as authorized. When acting in this role in the absence of the CAM, the ACM will address all management responsibilities and business matters utilizing their discretion and judgment to act in the best interest of the client. ACMs must independently prioritize work in coordination with the respective teams to ensure completion of assigned work. In performance of the role and responsibilities of this position, the Assistant Community Manager will perform all duties in accordance with the approved Mission, Vision, and Values of Cardinal Management Group, A RealManage Company.

Requirements

Minimum 2-3 years in property management /community management experience in addition to other professional work experiences that demonstrate leadership capabilities.
Proven ability to effectively manage and lead a team.
Experienced in managing complex developer portfolios and relationships.
Strong understanding of community association business and financial statements.
Excellent organizational, time management, and communication skills.
High integrity, honesty, professionalism, and customer service orientation
Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
Proficiency in MS Office applications (Word, Excel, and Outlook).

Responsibilities

Understand the Management Agreement for assigned Onsite CAM
Successful completion of M-100 and CMCA certification within one (1) year of hire or one (1) year of assignment to the position and maintain CMCA credential throughout employment
Prepare, draft, issue, and follow up on basic or routine RFPs. CAM Community Association Manager must supply the scope of work and have final approval prior to issuing RFP to vendors
Meet with contractors to discuss current or pending projects, grant access to facilities, or walk the community for contractor performance and satisfaction utilizing independent judgment to determine satisfactory performance or make recommendations for remediation of vendor work to meet contract compliance
Order materials, supplies, signs, etc. & coordinate delivery and/or installation with proper delegation
Inspect for onsite property damage as needed. Review the information to prepare damage scope and repair estimates. Evaluate potential costs to assess for filing of claims. Review vendor contracts for completion.
Issue, follow up, and close work orders with both contractors and owners
Make recommendations for changes to management operations based on experience and professional judgment
Tag vehicles for parking violations
Oversee pool opening preparation and oversee vendor work to determine contract compliance.
Draft memos, letters, and surveys for review and approval by the CAM Community Association Manager
Emergency response during business hours using discretion and independent judgment to determine the appropriate response.
Create a proposal comparison matrix with specifications using independent judgment to determine if vendor proposals meet the stated scope of work
Assist with insurance claim processing
Oversee draft budget preparation during budget season, including research contract renewal rates, utility costs, and historical information
Assist with customer service, client communications, vendor correspondence, and action items
ACM will act in the role of CAM when needed, including personnel and vendor management matters.
Meeting attendance is dependent upon the Association's meeting schedule but must attend at least quarterly for each Association assigned. Must attend no less than 6-8 meetings per month unless fewer meetings are scheduled
Site Visits with a specificity no more than half of the management agreement requirement per client in place of Community Association Manager
Perform resale inspections, covenants enforcement and annual inspections as necessary
Track and report variable billing per the management agreement(s)
Plus other work-related tasks as needed