Onsite Advertising Operations Specialist, Staples Media Network

Staples Inc. • Framingham, MA

8d • Onsite

About The Position

At Staples, we are transforming how businesses engage with the power of digital
commerce and retail media. As part of our rapidly growing Staples Media Network,
you’ll join a collaborative, fast‑paced environment focused on innovation,
operational excellence, and delivering a best‑in-class advertising experience.
If you thrive in dynamic settings, enjoy solving complex problems, and want to
shape the next chapter of retail media, this is the place for you.

You will play a pivotal role in Staples’ future by developing processes to
execute and scale onsite advertising operations across Staples Media Network.
Staples is developing a successful retail media network, growing at an
impressive rate year over year, with room for innovation to drive scale. You
will provide critical media management functions for onsite advertising
functions and serve as the escalation point for any issues with ad deployment or
performance.

Our Onsite Advertising Operations Specialist works closely with the Lead
Advertising Operations Manager and technical partners to support end-to-end
execution of onsite media campaigns—managing campaign setup, supporting
QA/deployment reviews, ensuring alignment with best practices, and enabling
stakeholder engagement. This role is ideal for someone with a growth mindset,
curiosity, and passion for the evolving MadTech/AdTech, digital marketing, and
retail media ecosystem.

Requirements

• Curiosity and passion for digital marketing, MadTech, AdTech, and the evolving retail media landscape.
• Strong understanding of retail media, including programmatic, managed service, onsite operations, and supporting technologies.
• Hands-on experience with Google Ad Manager, Placement Order Management Systems, or similar ad‑serving/OMS platforms.
• Familiarity with display, search, social, DSPs, and onsite advertising channels.
• Ability to manage deadlines and milestones across multiple simultaneous projects and vendors.
• Strong interpersonal and presentation skills with experience delivering fact‑based analysis, insights, and recommendations.
• High proficiency using Excel or similar analytical tools; i.e. pivot tables, VLOOKUP, HLOOKUP, etc.
• A strategic execution mindset with the ability to identify and implement process improvements.
• Excellent written and verbal communication skills.
• Collaborative working style with the ability to triage needs across cross-functional teams.
• 2+ years of experience in digital media and/or retail media, preferably with a product or operations background.
• Strong knowledge of digital media channels, operations, and online advertising.

Nice To Haves

• Bachelor's degree in Business, Finance, Economics, Marketing, or a related field - or equivalent work experience.
• Experience in a retail media network or onsite advertising operations environment.
• Advanced understanding of cross‑channel media ecosystems and ad tech integrations.
• Exposure to billing, reconciliation, and campaign performance analysis workflows.
• Experience collaborating with product teams, technical vendors, or engineering partners.

Responsibilities

• Support all aspects of campaign production for onsite media offerings, including ad unit development, campaign creation, trafficking tags & creative, targeting implementation, and campaign QC.
• Lead campaign pacing discussions with Client Services; identify optimization strategies to drive KPIs and ensure full delivery.
• Create process mapping and support the development of onsite operational roadmaps, documenting considerations for solution integrations and technology deployments.
• Partner closely with Product and technical providers to ensure flawless campaign execution.
• Troubleshoot operational issues and oversee reconciliation processes, acting as the primary escalation point.
• Monitor onsite advertising performance metrics and produce regular reporting to identify optimization opportunities.
• Collaborate with Billing to ensure operational processes support accurate invoicing, reconciliation, and internal reporting.
• Work with the Media Planning team to ensure creative assets are delivered on time and meet all technical specifications and brand standards.
• Ensure campaigns deliver against all performance expectations.
• Execute special projects as assigned by the Lead Advertising Operations Manager.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level