This role is responsible for monitoring systems, identifying performance issues, and adhering to defined timeframes for incident escalation while troubleshooting simple to moderately complex incidents. The role serves as a trusted advisor to customers and internal businesses/end users, providing valuable insights and solutions. The role executes installations and configurations following standardized procedures, conducts routine maintenance activities, and ensures compliance with budget, quality standards, and customer requirements. Onsite Administrator (Print) - OSA Level II (Cape Girardeau, MO) For this position the candidate must reside in Cape Girardeau, MO / or commute daily to Customer site Description This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision. OSA Level II Manage consumable inventory Replace toner/consumables/paper Ensure adequate consumables are available at customer sites Clear paper jams Assist end user with device functionality Coordinated with HP with SW branded support Report customer dissatisfaction to CSM/SDM Assist with the collection of usage pages per devices as needed Swap out devices with spares as needed Perform initial trouble shooting Perform maintenance on devices as directed by SDM Web based SW to manage fleet - proactive monitoring Track usage/activities @ Customer sites