This role is responsible for monitoring systems, identifying performance issues, and adhering to defined timeframes for incident escalation while troubleshooting simple to moderately complex incidents. The role serves as a trusted advisor to customers and internal businesses/end users, providing valuable insights and solutions. The role executes installations and configurations following standardized procedures, conducts routine maintenance activities, and ensures compliance with budget, quality standards, and customer requirements. Onsite Administrator (Print) - OSA Level II (Boston, MASSACHUSETTS) For this position the candidate must reside in Boston, MASSACHUSETTS / or commute daily to Customer site OSA Level II Manage consumable inventory Replace toner/consumables/paper Ensure adequate consumables are available at customer sites Clear paper jams Assist end user with device functionality Coordinated with HP with SW branded support Report customer dissatisfaction to CSM/SDM Assist with the collection of usage pages per devices as needed Swap out devices with spares as needed Perform initial trouble shooting and basic break-fix services for HP printers Perform maintenance on devices as directed by ADM Web based SW to manage fleet - proactive monitoring Track usage/activities @ Customer sites