Onsite Administrative Assistant (The Elser)

RealManage • Miami, FL

1d • $21 - $24 • Onsite

About The Position

The Onsite Administrative Assistant assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.

Requirements

• High school diploma or GED required.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel, and PowerPoint)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices

Nice To Haves

• Associate degree preferred
• HOA experience is ideal

Responsibilities

• Assist the General Manager as acting receptionist for all walk-ins and incoming phone calls
• Responding to emails and voicemails as appropriate and assigning to the GM as needed
• Answer all questions from walk-ins/phone/email within 48 hours, or escalate to management those who may need further assistance
• Monitor/review/manage all ACC requests between the ACC and individual owners, as well as email ACC approvals/denials, as directed. Escalate to onsite General Manager as needed
• Assist General Manager and Inspector(s) by calling, emailing, or meeting with owners whose violations may need assistance, and escalate to management as needed
• Assist General Manager in distributing access cards and processing payments as needed
• Alert General Manager concerning supplies needed prior to running out, order as needed
• Process checks received onsite

Benefits

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees