Onsite Administrative Assistant

AAM Brand•Peoria, AZ

12h•Onsite

About The Position

Position Summary: Primarily responsible for providing all assistance to the Community Manager and residents at an on-site property which includes daily customer service to homeowners and HOA board members. Position Responsibilities: Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s), provides administrative support and other tasks as directed to On-site Community Manager and other on-site staff members. Develops a working relationship with community board members and homeowners. Extend top-notch customer service and problem resolution via phone and face-to-face interaction with board members and residents. Provide traditional office support by maintaining calendars and appointments, composing correspondence, and creating/maintaining database information. Arrange various meetings (times/locations) and prepare all correspondence necessary to notify included parties. Assists with community inspections of common areas and homeowner property compliance according to AAM’s management contract. Work with vendors to provide direction and collect bids per the manager. Perform various general accounting duties, including some A/P, A/R, coding of invoices and billing. Maintains accurate and current association records. Performs other duties as directed by management staff.

Requirements

Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines
Exceptional organization and tracking skills
Ability to function efficiently in a fast-paced, demanding environment
Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems
Ability to interact and work positively and effectively with homeowners and staff at all levels
Advanced communication skills both verbal and written
Superior customer service skills and phone etiquette
Ability to work collaboratively and cooperatively within the department as well as with other departments

Responsibilities

Provide assistance to the Community Manager and residents
Provide daily customer service to homeowners and HOA board members
Perform administrative duties to enforce community Covenants, Compliance & Regulations (CC&R’s)
Provide administrative support to On-site Community Manager and other on-site staff members
Develop a working relationship with community board members and homeowners
Extend customer service and problem resolution via phone and face-to-face interaction with board members and residents
Provide office support by maintaining calendars and appointments, composing correspondence, and creating/maintaining database information
Arrange various meetings (times/locations) and prepare all correspondence necessary to notify included parties
Assist with community inspections of common areas and homeowner property compliance according to AAM’s management contract
Work with vendors to provide direction and collect bids per the manager
Perform general accounting duties, including some A/P, A/R, coding of invoices and billing
Maintain accurate and current association records
Perform other duties as directed by management staff