Online Customer Support

Avnet•Phoenix, AZ

8d•Hybrid

About The Position

The Digital Transformation team is focused on designing and delivering a seamless digital experience that drives customer engagement as well as business growth. This call center position supports Avnet.com online calls, chats and emails for existing and potential customers requesting electronic components for manufacturing purposes.

Requirements

Acquiring basic knowledge of job content, practices, and procedures.
Still learning skills necessary to fully perform job.
Work is performed under minimum supervision and receives detailed instructions to perform tasks.
Based on nature of the role, may field requests from others in the organization
Impact of decisions is typically contained within assigned work.
Typically requires a minimum of one year of related experience.
High School Diploma or equivalent

Nice To Haves

Sales or customer service experience preferred
Interest in ecommerce/digital environment
Enjoys talking/supporting customers
Basic Excel, Microsoft office suite and Outlook skills preferred
Beginning demonstrated knowledge of the following preferred by not required.
Salesforce
SAP
Azure Devops-Understanding bugs and ideation
Service Now -Create defect tickets or enhancement tickets for Avnet.com.

Responsibilities

Help customers in their time of need by building a rapport, responding to, and resolving inbound calls and chats in a fast-paced call center environment.
Provides online customer support to internal and external customers
Subject matter expert and point of contact for Avnet.com
Assists with escalation and prioritization of online faults as they arise – customer service recovery.
Expedites, researches, and resolves issues pertaining to online orders
Provides training to internal and external customers on existing, new, and modified website features.
May provide quote preparation, order tracking, backlog processing, invoicing, returns and credit problems to sales team members and/or external customers
Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology
Manages the end to end process of order fulfillment
May also perform other duties as assigned