Online Support Specialist

BCD Midmarket Holdings

4d

About The Position

Adelman Travel Group is seeking a full-time, customer-focused, and solution-driven individual to serve as first-level support for our corporate customers. This entry level position provides our customers with basic support for all of Adelman’s online booking tools. If you are a problem solver with excellent customer service skills, apply now!

Requirements

• High School Graduate or General Education Degree (GED).
• One plus years experience
• Solid work experience utilizing Microsoft Excel and Word
• Excellent communication skills, with the ability to listen to and understand customer needs to offer the best solution.
• Strong aptitude for problem-solving in a fast-paced environment.
• Effective organizational and time management skills, with a focus on attention to detail.
• Aptitude and ability to learn and familiarize yourself with travel industry process and terminology as well as with new and ever-changing technology.
• Robust interpersonal skills with the ability to get along with a wide variety of personalities.

Nice To Haves

• Travel industry and GDS (i.e. Sabre) experience is a plus!

Responsibilities

• Deliver first-level customer service support for Adelman’s self-booking tools (i.e. Concur, GetThere, and Deem).
• Collaborate with various internal teams for assistance in case resolution.
• Assist with the implementation and testing of customer selected online booking tools.
• Assist with ad-hoc projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees