Online Support Processor (11:00am-8:00pm)

Mariner Finance•Plano, TX

1d•$18 - $23•Onsite

About The Position

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Requirements

High school diploma or equivalent.
Excellent interpersonal skills, demonstrated through prior work experience, interview process, and on-the-job training, to communicate effectively with customers.
Excellent written and verbal communication skills.
Proficient in Microsoft Office (Word, Excel, Outlook).
Ability to pay close attention to detail and maintain a high degree of accuracy.

Responsibilities

Handle incoming telephone calls, online chats, and emails. Answers customers’ questions and ensure that customers receive superior customer service.
Review online loan documentation for accuracy and completeness and contact customers to request additional documents if needed.
Review online loan applications for fraud prevention and income verification.
Contact applicants who have abandoned their online application in an attempt to help them finalize the process.
Help monitor changes and improvements made to the loan origination system.
Work with team to report system bugs and suggest system enhancements.
May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.