Online Student Liaison, Part-time
About The Position
The Online Student Liaison’s primary responsibility is to provide ongoing support to the university’s current and prospective online students via outreach. This position is responsible for working both independently and in collaboration with other campus units to support student success. This includes working with relevant staff, faculty, and administrators to advocate for students. The Online Student Liaison Office (OSLO) is open for extended hours, 7am-7pm, Monday-Friday. Individual shifts are scheduled to accommodate these hours. We’re currently seeking part-time coverage for evenings. This is not a seasonal position and does not end with the semester. Regular in-person work is expected. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Requirements
- High school diploma or equivalent
- At least one year of experience providing direct support to students in a higher education setting or customer service in a related field
Nice To Haves
- Experience providing student or customer support via phone, email, or online chat
- Experience operating in the university student information systems and/or Slate
- Experience working in higher education student support initiatives
- Experience working at the University of Arkansas
- Excellent oral and written communication skills
- Experience working independently to achieve objectives and meet goals
Responsibilities
- Provide ongoing support to the university’s current and prospective online students via outreach
- Work both independently and in collaboration with other campus units to support student success
- Work with relevant staff, faculty, and administrators to advocate for students
- Regular, reliable, and non-disruptive attendance
- Ability to create and maintain collegial, harmonious working relationships with others
Benefits
- university contributions to health, dental, life and disability insurance
- tuition waivers for employees and their families
- 12 official holidays
- immediate leave accrual
- a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
