Online Operations Associate

Jobs for Humanity • New York, NY

14d • $25 - $27 • Remote

About The Position

We are currently seeking a highly skilled Online Operations Associate to join a dynamic team and ensure partners enjoy a seamless and delightful experience. If you possess excellent technical and customer service skills, we want to hear from you.

Requirements

• 2+ years of experience in Operations, Account, and Customer Support, with proficiency in Excel
• Experience with data analysis leveraging SQL.
• Zendesk ticketing system experience
• Experience in the media industry.
• Strong written and verbal communication skills.
• Outstanding customer service skills and the ability to build rapport with customers.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.

Responsibilities

• Communicating with customers via email to promptly resolve partner issues within established time frames.
• Escalating complex issues to various cross-functional teams and monitoring escalations for end-to-end case management.
• Documenting customer interactions and resolution paths, creating documentation for proactive and reactive issue resolution.
• Maintaining a high level of customer satisfaction by providing timely and effective support.

Benefits

• Remote opportunity to those who reside in NY, Baltimore, and Boston
• Expand your technical and customer service skills, explore APIs, and gain insights into the media industry.
• Join a dynamic team, utilize advanced tools like Intercom, and elevate digital customer experiences.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees