Online Customer Experience Team - Hybrid (AZ)

DriveTime•Mesa, AZ

7d•Hybrid

About The Position

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! In short, the Online Experience Advisor contacts customers who have expressed an interest in purchasing a vehicle from DriveTime. The Advisor works from a centralized location and is evaluated on the ability to make a genuine connection with customers, answer questions putting them at ease, problem solving, meet appointment goals, and provide a high quality of customer service. In long, the Online Experience Advisor: Utilizes an online database to service potential customers and generate dealership appointments. Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume. Communicate with potential customers using all DriveTime platforms including text, chat and email. Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly. Develop professional relationships with customers and dealerships to identify vehicle needs. Fully explain the steps of the sales process to customers. Ensure a successful transition of the customer to a retail location for the finalization of the sales experience. Maintain positive working relationships with immediate team members and the company's Sales team/dealership employees. Conduct business within DriveTime policies and procedures.

Requirements

Passionate and goal-oriented.
A mind for the details.
Plays well with others.
Excellent verbal and written communication skills.
Timely.
Positive emotional resilience.
High School Diploma or GED required.
Associates degree preferred.

Responsibilities

Utilizes an online database to service potential customers and generate dealership appointments.
Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.
Communicate with potential customers using all DriveTime platforms including text, chat and email.
Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
Develop professional relationships with customers and dealerships to identify vehicle needs.
Fully explain the steps of the sales process to customers.
Ensure a successful transition of the customer to a retail location for the finalization of the sales experience.
Maintain positive working relationships with immediate team members and the company's Sales team/dealership employees.
Conduct business within DriveTime policies and procedures.