Online Customer Service Representative-Part Time
ADF Medical Services Inc.•Minneapolis, MN
•Remote
About The Position
We're hiring a dedicated and professional Online Customer Service Representative to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on our team. Role: Online Customer Service Representative Department: Customer Support & Patient Services Location: Fully Remote 🕐 Type: Full-Time / Part-Time
Responsibilities
- Handle patient and client inquiries through email, chat, and online support channels
- Provide accurate and helpful information on services, scheduling, billing, and general support
- Resolve customer concerns and complaints with empathy and professionalism
- Document all interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure full resolution and satisfaction
- Escalate complex or sensitive issues to the appropriate department promptly
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Meet and exceed customer satisfaction targets and service quality standards
Benefits
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible scheduling options
- Supportive team culture and ongoing coaching
- Career growth and advancement opportunities within ADF Medical Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
