Online Chat Representative

Pacificwide Real Estate • San Jose, CA

1d

About The Position

With years of experience helping local buyers and sellers just like yourself, we know how to locate the finest properties and negotiate the best deals. It's our job to know about the latest market conditions, government regulations, and upcoming developments — so that you don't have to. Pacificwide was born in February 2009 by Leon Le & Stanley Lieu – two successful senior engineers in the heartland of innovation – Silicon Valley. Starting with a few agents who have a strong passion for real estate & mortgage careers, Pacificwide is currently on good momentum to grow with nearly 50 elite agents. We are seeking a professional, customer-oriented Online Chat Representative to join our growing virtual support team. The ideal candidate will be the first point of contact for online visitors, providing real-time assistance, answering inquiries, and guiding potential clients through our real estate services. This role requires excellent communication skills, a friendly demeanor, and a strong understanding of real estate processes.

Requirements

• High school diploma or equivalent required; some college coursework preferred.
• Strong written communication and interpersonal skills
• Proficiency in basic computer applications and chat tools
• Ability to multitask and manage multiple conversations simultaneously
• Strong attention to detail and problem-solving skills
• Availability to work flexible hours, including evenings and weekends.

Nice To Haves

• Customer service experience is an advantage

Responsibilities

• Respond promptly and professionally to incoming live chat messages.
• Stay updated on current listings, market trends, and company.
• Answer customer questions about products, services, orders, billing, or technical issues.
• Troubleshoot common problems and guide customers through solutions.
• Escalate complex issues to appropriate teams or supervisors when needed.
• Multitask by managing multiple chat conversations simultaneously.
• Maintain accurate records of interactions in the company's CRM or ticketing system.
• Follow up on chats via email or other channels if required.
• Uphold company standards for response time, tone, and accuracy.

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED