OneSource Site Lead

PerkinElmer•Rahway, NJ

23h•$87,000 - $89,000•Onsite

About The Position

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job TitleOneSource Site Lead Location(s) Merck (Rahway) - Customer Site NJ Job Description The OneSource Site Leader is responsible for the oversight, and performance management of the OneSource Laboratory Support Coordinator and Service Engineer team supporting a strategic customer account. This role partners closely with the OneSource Service Area Manager to ensure standardized, high-quality service delivery and consistent customer responsiveness across the supported sites. The OneSource Site Leader works in close collaboration with the customer stakeholders, and internal leadership to ensure laboratory support services, including Service Engineering, Lab Support Coordinator and EHS services are executed in compliance with regulatory, safety, and contractual requirements. The role is accountable for tracking, analyzing, and reporting critical KPIs while driving continuous improvement, operational efficiency, and customer satisfaction.

Requirements

Strong project management, process optimization, and continuous improvement skills
Ability to interpret operational and laboratory data and translate findings into visual, customer-facing reports
Strong analytical, problem-solving, and decision-making capabilities
Excellent written and verbal communication skills, including experience presenting to senior scientific and operational leadership
Proven people leadership, coaching, and stakeholder management skills
Experience working in regulated, compliance-driven laboratory environments
Proficiency with Microsoft 365 tools (Outlook, Teams, Word, Excel, PowerPoint)
Ability to manage competing priorities in fast-paced laboratory settings
Experience collaborating with global and cross-functional teams
Bachelor’s degree in a scientific discipline or related field with 3+ year of leadership experience, or Associate’s degree in a scientific discipline or related field with 5+ years of leadership experience, or High School Diploma or equivalent with 5+ years of leadership experience
Leadership experience may include leading, guiding, mentoring, or coaching others.

Nice To Haves

Experience supporting research laboratories, preferably within the pharmaceutical or biotechnology industry
Strong knowledge of laboratory safety practices and regulatory requirements
Familiarity with 5S, Lean, and/or Six Sigma methodologies

Responsibilities

OneSource Laboratory Services Operations, Quality & Compliance Partner with customer stakeholders and internal OneSource teams to ensure laboratory support services are delivered with scientific rigor, consistency, and regulatory compliance.
Ensure all services are performed in alignment with Good Laboratory Practices , EHS, biosafety, and site-specific laboratory procedures.
Collaborate with customer safety representatives and internal EHS teams to maintain a strong safety culture
Develop, review, and maintain Standard Operating Procedures (SOPs), Work Instructions, and controlled documentation to ensure consistent, repeatable, and auditable execution of services.
Customer Engagement & Performance Management Interface with key customer contacts to ensure defined KPIs and SLAs are met or exceeded, proactively identifying and mitigating risks to service delivery.
Lead regular stakeholder meetings with laboratory staff, service providers, and management to identify, review, and resolve service, quality, or compliance issues in a timely manner.
Team Leadership & Talent Development Mentor, train, and develop on-site OneSource staff in laboratory support operations, workflows, customer communication, and service excellence.
Partner with the service team to drive talent development, performance management, workforce planning, and succession planning.
Facilitate team meetings, individual one-on-one sessions, and formal performance evaluations.
Lead interviewing, hiring, and onboarding activities to ensure new team members are effectively trained and integrated.
Address performance or disciplinary issues in accordance with company policies and applicable regulations.
Resource Planning, Reporting & Administration Ensure efficient deployment of on-site resources through effective scheduling, cross-training, and workload balancing.
Maintain accountability for assigned staff administrative responsibilities, including onboarding, time and labor approval, expense management, and time-off administration.
Track, analyze, and report operational KPIs and service metrics, transforming data into clear, visual, and actionable insights for internal leadership and customer reviews.
Ensure compliance with all training requirements related to health and safety, security, environmental stewardship, and operational standards.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.