One Stop Operator (part-time)

Lifeskills Connection•Saint Charles, MO

9d•Onsite

About The Position

The One-Stop Operator will develop positive and collaborative mutual working relationships with One-Stop Partner staff in a matrix-based leadership environment, this includes having a physical presence on-site at the job center 100% of the time. This individual will facilitate integrated partnerships that seamlessly incorporate services for the common customers served by multiple program partners of the AJC. Additionally, the One-Stop Operator will develop and implement operational policies that reflect an integrated system of performance and communication and use technology to achieve integration and expanded service offerings. Position is 20 hours per week.

Requirements

Progressive responsibility in management and workforce development program operations.
Requires ability to generate respect and trust from staff and external constituencies.
Requires project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers.
Excellent written and verbal communication skill and the ability to work with minimal direction
Proficiency with advanced Microsoft Office applications including Word, Power Point and Excel
Minimum of 3 years of progressive responsibility in Workforce Development programs preferred
Solid working knowledge of Workforce Investment Opportunity Act (WIAO) legislations and regulations and strong business knowledge of customer service best practices and performance management techniques required.
Valid State Driver’s License with acceptable driving record and adequate vehicle insurance coverage.

Nice To Haves

Experience in training and coaching/mentoring strongly preferred
Bachelor’s degree in human services, psychology, counseling, education, social science, human resources, or closely related field is preferred

Responsibilities

Develop an in-depth understanding of the One-Stop Partner programs, services, and performance requirements
Coordinate internal communication with core and required partners through regular meetings, face-to-face, and other forms of oral and written communication
Evaluate customer satisfaction survey data and propose service strategy changes to the St. Charles County WDB based on findings; maintain an 85% customer satisfaction rate
Develop and facilitate training for team members in collaboration with the core partners on partner programs and promote educational opportunities
Assist the St. Charles County WDB in ensuring all partners are fulfilling responsibilities as outlined in the Memorandum of Understanding (MOU)
Oversee and manage the referral process and recommend and assist in the development of strategies to increase partner referrals and co-enrollments
Implement strategies to create a workforce culture where information is shared across partners, and system technological barriers are overcome
Manage the One-Stop certification continuous improvement process for the St. Charles One Stop Workforce Center
Use technological solutions to implement tracking systems, improve external communication and improve systemwide outcomes and data collection
Populate and submit various forms of reports to the St. Charles County WDB
Support the St. Charles One Stop Workforce Center by assisting with the front desk and assisting clients navigate MOJobs/ resume building/ workshops as needed
Other duties and special projects as needed to meet overall company objectives