One Stop - Customer Service Assistant

Tesco • Lowden, IA

118d

About The Position

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• Know my customers and serve them with passion and pride, giving great natural service.
• Actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
• Work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Put into practice the training I have received to ensure we work all work safely.
• Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Be knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Be myself, live our values, make everyone feel welcome and always follow our policies.
• Ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• Always follow the think 25 policy when serving age restricted products to all customers.
• Respond quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• Work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• Ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, undertake the day to day operations of the post office and pass a Post Office Financial and criminal conviction background check.

What This Job Offers

• Industry: Food and Beverage Retailers
• Number of Employees: 5,001-10,000 employees