One Stop Counselor - One Stop Student Services - UTK

University of Tennessee • Knoxville, TN

18h • $45,000 • Hybrid

About The Position

The Office of One Stop Student Services at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our One Stop Counselor position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list. The minimum starting salary for this position is $45,000. Final compensation will be determined based on the candidate’s qualifications and experience. This is an on-campus position with some hybrid/remote work schedule flexibility. Hiring for multiple positions. This position is part of the centralized team within One Stop Student Services that provides a student-focused approach to quality service in order to provide an exceptional, seamless service experience that supports student success and institutional goals of recruitment, retention, and graduation. The position is cross-trained to provide front-line support to students (prospective, current, former, alumni), parents/families, and other campus community members in the areas of Undergraduate Admissions, University Registrar, Financial Aid and Scholarships, and the Bursar. The position will be able to answer questions of significant breadth and depth related to the offices as well as facilitate transactions. This position is the first level of student contact where personal interaction and problem solution begins, providing general information and inquiries, acting as a triage for complex enrollment issues, solving end to end issues, and elevation complex issues to the appropriate specialists in the office that support One Stop.

Requirements

• High School diploma and 5 years of customer service experience, or Associate degree and 3 years of customer service experience, or Bachelor's degree and 1 year of customer service experience.
• Exceptional customer service skills and knowledge of basic service etiquette
• Exceptional oral and written communication skills; public speaking skills
• Ability to write clearly, concisely, and correctly
• Ability to engage and interact effectively with people of all ages and diverse backgrounds
• Ability to work as a team member
• Ability to analyze and interpret data and make independent decisions; responsible for decisions
• Ability to attend meetings, events, functions on and off campus and work weekends and evenings as required
• Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment
• Highly motivated, focused, and results-oriented

Nice To Haves

• Bachelor's degree and 1 year of customer service experience.
• Experience in higher education, specifically areas of enrollment, admissions, financial aid, registrar, and bursar/student accounts.
• Knowledge of higher education, enrollment services, and student development
• Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and processes

Responsibilities

• Provide front-line support to students (prospective, current, former, alumni), parents/families, and other campus community members in the areas of Undergraduate Admissions, University Registrar, Financial Aid and Scholarships, and the Bursar.
• Answer questions of significant breadth and depth related to the offices as well as facilitate transactions.
• Provide general information and inquiries.
• Act as a triage for complex enrollment issues.
• Solve end to end issues.
• Elevate complex issues to the appropriate specialists in the office that support One Stop.

Benefits

• Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Flexible work arrangements, offering a hybrid schedule to most team members
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED