One-on-One Support Staff

Miracle Houses•Charlotte, NC

14d

About The Position

Miracle Houses, Inc. is seeking compassionate, reliable, and trauma-informed professionals to join our team as One-on-One Support Staff , providing individualized behavioral and emotional support to youth with complex needs. This position plays a key role in maintaining a safe, structured, and therapeutic environment for youth who require enhanced care and individualized attention due to behavioral, emotional, or developmental challenges. As an Intensive Behavioral Support Specialist and Individualized Support Youth Mentor , you will work closely with high-risk youth in one-on-one settings to provide consistent support, implement behavior intervention strategies, and respond to crises with empathy and professionalism. You will serve as a direct care role model, mentor, and stabilizing influence in the life of a young person.

Requirements

High school diploma or GED required; Associate's or Bachelor's degree in psychology, social work, human services, or related field preferred.
Minimum 1 year of experience working with high-needs or high-risk youth in a residential, group home, or mental health setting preferred.
Familiarity with trauma-informed care, positive behavioral interventions, and youth development models.
Ability to remain calm, grounded, and professional during behavioral escalations or emotional crises.
Strong communication, problem-solving, and interpersonal skills.
Must pass background checks, drug screening, and relevant certifications (e.g., CPR/First Aid, NCI/TCI if required).
Valid driver's license and clean driving record preferred.

Responsibilities

Provide intensive, individualized support to youth with high behavioral or emotional needs.
Serve as a One-to-One Behavioral Interventionist , implementing behavior management plans developed by clinical staff.
Promote youth safety, emotional regulation, and personal development through positive reinforcement and structured activities.
De-escalate behavioral crises as a Crisis Response Youth Support Worker using trauma-informed, non-violent intervention techniques.
Work closely with the treatment team to track progress and communicate behavioral trends or concerns.
Support youth in developing coping skills, social skills, and independent living abilities as an Enhanced Care Youth Specialist .
Provide stabilization services during high-risk periods as a Behavioral Stabilization Specialist .
Maintain a clean, safe, and supportive environment, ensuring all youth are monitored and supervised at all times.
Model healthy boundaries, respect, and consistency as an Individualized Support Youth Mentor .
Maintain documentation, incident reports, and shift notes in compliance with program policies.