One Call Specialist

Lumen Technologies • Montgomery, AL

421d • $31,707 - $42,275

About The Position

The One Call Specialist position at Lumen is an entry-level role designed to introduce individuals to the Telecommunications industry. This role involves training and practical experience to prepare candidates for customer-focused technical support positions. Successful candidates will undergo a 5-week intensive training program, after which they will be evaluated and placed into roles where they will apply their training and learn key aspects of providing exceptional customer support.

Requirements

• Ability to work 24/7/365 flexible hours as needed.
• Demonstrated job experience in a similar industry via Telecom, Military, or Business with similar essential duties.
• Customer Service or Project Management experience.

Nice To Haves

• Ability to work in a team environment and communicate with customers in a professional manner.
• An accurate and methodical approach with good problem-solving skills.
• Ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment.
• Above-average mathematical acumen.
• PC skills and proficiency in MS Windows and Office applications.
• Good communication and customer care skills.
• Attention to detail and the ability to plan work and meet deadlines.
• Ability to work independently, as well as part of a team.
• Knowledge of IRTHNet or other Ticket Management Systems, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications, and State One Call Center's websites.
• 2+ years of military experience in a technical or support specialty.
• Associate degree in Networking, Business, or related field.
• Certification (e.g. A+).

Responsibilities

• Screen One Call Center Locate Ticket requests to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network.
• Ensure the protection of company fiber and prevent costly restoration due to fiber cuts or damage by ensuring that the dig site is clear.
• Cover various shifts, holidays, or work overtime as needed, as the working environment operates 24x7 year-round.

Benefits

• Health insurance coverage
• Life insurance coverage
• Paid holidays
• Flexible scheduling
• Professional development opportunities
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Associate degree