Oncology Scheduling Coordinator /Full-Time

Christus Health • Santa Fe, NM

68d

About The Position

The Oncology Scheduling Coordinator is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This role involves gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area. The coordinator must properly advise patients regarding the need for co-payments and referral authorizations to ensure the patient arrives on time and is prepared for their procedure or visit. Through this process, the Oncology Scheduling Coordinator responds to and interacts with a variety of individuals including patients, customers, referring physicians, clinical staff, and family members. To provide exceptional service, the Oncology Scheduling Coordinator is required to navigate multiple systems simultaneously. Additionally, the coordinator codes procedures with the correct CPT and ICD-10 codes for purposes of scheduling clinic visits and in-office procedures. The role also facilitates communication between physicians, patients, and other practices regarding scheduling and appointments to ensure a seamless transition for the patient.

Requirements

• Experience in a medical scheduling role or similar position.
• Familiarity with electronic medical records (EMR) systems.
• Knowledge of CPT and ICD-10 coding.
• Strong communication skills to interact with various stakeholders.
• Ability to manage multiple tasks and systems simultaneously.

Nice To Haves

• Experience in oncology or multispecialty medical practices.
• Customer service experience in a healthcare setting.

Responsibilities

• Create and schedule appointments within the electronic medical record.
• Gather patient-specific demographic and provider information.
• Assess the nature of appointment requests and determine appropriate appointment areas.
• Advise patients on co-payments and referral authorizations.
• Interact with patients, customers, referring physicians, clinical staff, and family members.
• Navigate multiple systems simultaneously to provide exceptional service.
• Code procedures with correct CPT and ICD-10 codes for scheduling purposes.
• Facilitate communication between physicians, patients, and other practices regarding scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Number of Employees: 5,001-10,000 employees