Oncology Registered Nurse, Telehealth - Virtual

Alight Solutions

83d • $79,380 - $97,020

About The Position

The Oncology RN, Telehealth is responsible for informing and supporting participants to seek the best clinical outcomes. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Requirements

• Be a Registered Nurse with a BSN and equivalent experience required.
• Have certifications in one of the following: Oncology Certified Nurse (OCN), Oncology Nursing Certification Corporation (ONCC), Certified Pediatric Hematology/Oncology Nurse (CPHON).
• Have RN Compact State Nursing License in good standing and Telehealth experience required.
• Have Experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment.
• Able to communicate medical information to a nonmedical audience.
• Display dedication to providing high quality, professional customer service.
• Have experience working with a variety of digital/internet media and interest in exploring new information technology.
• Be proficient with computer and internet navigation skills.
• Maintain enthusiasm, must enjoy working independently and in a team environment.
• Enjoy and be comfortable with a fast, evolving operation.
• Must be able to multitask while providing excellent customer service to our participants.
• Demonstrate excellent written and verbal communication skills, problem solving and analytical skills.

Responsibilities

• Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach.
• Engaging caller and building rapport.
• Providing immediate assistance to symptomatic callers and referral if necessary.
• Educating caller regarding services that are available to them.
• Communicating patient preferences to physician led team in order to provide the patient with pertinent health information.
• Providing health information to the caller based on their health literacy and specific areas of interest.
• Coordinating development of custom educational content with physician led team.
• Managing assigned workload, including ongoing client follow-up and customization of report materials, with ease.
• Providing up-to-date information and guidance on educational materials, web tools, and employer benefit programs for assigned clients.
• Assisting in web registration and navigation.
• Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided and impact of services.
• Participating in physician conference calls with patients and their families including, in some cases, scheduled calls outside of usual shift.
• Ensuring compliance with confidentiality and HIPAA requirements per Alight’s policies at all times when handling data or providing services.
• Performing tasks or responsibilities assigned by Alight to support the company's operational and financial goals.

Benefits

• A variety of health coverage options.
• Wellbeing and support programs.
• Retirement plans.
• Vacation and sick leave.
• Maternity, paternity & adoption leave.
• Continuing education and training.
• Several voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees