Oncology Customer Success Manager - East
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About The Position
As Customer Success Manager (CSM), you will report to a sales leader and act as the primary point of contact between Myriad Oncology and our strategic accounts such as but not limited to Hospitals, Oncologists and Oncology centers, Genetic counseling groups, radiology, etc. CSMs will be cross trained to handle inbound inquiries, billing, and order management for our customers and act as a resource for the Field Sales and internal teams. The CSM is involved in implementation, optimization projects, and retention of key accounts to ensure a positive experience and customer success. The Customer Success team leverages proactive decision making and timely issue resolution to manage their book of business. As a CSM, you will also act as a partner to the field to educate and advocate for customers within the organization to drive new functionality and process improvement. The CSM will have a deep understanding of the needs and challenges of our accounts and work with internal stakeholders to pre-empt any issues.
