Oncology Area Business Manager Hematology South Florida

Pfizer

1d • Hybrid

About The Position

This role is committed to the quality and delivery of safe and effective products to patients, operating within a science and risk-based compliant quality culture that is innovative and customer-oriented. The Area Business Manager (ABM) will report to the Regional Business Director and collaborate with customer-facing and HQ teams across Oncology. Key responsibilities include the supervision and leadership of Senior Oncology Account Specialists, driving sales performance for the product portfolio, and maintaining business knowledge of the area landscape to identify key stakeholders and future market trends. The position requires regular in-field and virtual coaching, frequent customer contact, and fostering strong partnerships with marketing and channel colleagues. The ABM is also responsible for ensuring compliant execution by team members, promoting understanding of relevant policies, and advancing a culture of integrity.

Requirements

• Bachelor's Degree required
• 5+ years pharmaceutical, biotech, or medical marketing/sales experience
• Experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations preferred
• Skilled with data-driven resource management to ensure proper channel deployment
• This position will require travel as needed to develop internal and external relationships
• Strong communication skills including the ability to think and communicate with the audience’s need first
• Valid US driver’s license and a driving record in compliance with company standards
• Cross-functional collaboration mindset to facilitate ‘One Pfizer’ commitment to customer
• Model/Leader of excellence with change, agility, and adaptability
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact

Nice To Haves

• 2+ years of Oncology Area Business Manager Experience leading a sales team
• MBA or relevant graduate degree
• HEMATOLOGY and ONCOLOGY experience strongly preferred
• Advanced communication skills for facilitation, customer engagement, team management, and remote collaboration and coaching
• Demonstrated ability both to think strategically and to execute flawlessly to deliver results
• Live within the Sales Area or near its boundary
• Strong track record of collaborative and motivational leadership and internal stakeholder management skills

Responsibilities

• Supervising operations of the Area to include hiring, live coaching, virtual coaching, representative development, performance management, and the assignment of key "priority" accounts within the medical community, managing 8 Senior Oncology Account Specialists
• Develops and implements strategic plans for the Area, business plan, and overall responsibility for budgets at Area level in alignment with RBD expectations
• Plans, organizes, and monitors performance to achieve the business potential of the Area and the RBU
• Ensures effective utilization of promotional material, making valuable contribution to the formulation of marketing plans for the year, measuring efficient implementation of the plans in the field and undertaking regular assessment of marketing activities as an integral part of the total marketing operations
• Conducts proactive data analysis to identify market trends
• Collaborates, identifies, & motivates key account development and opportunities that impact regional/national business
• Build relationships with customers (including KOLs) and key stakeholders (including members of the Area and Region Management Teams, Channel Partners, and other cross-functional partners) and utilizes content appropriately for engagement
• Develops external advocates and contributes to advocacy and community engagement (as necessary)
• Understands and champions the value of cross-functional collaboration to deliver on customer needs, while ensuring that compliance guardrails are respected by representatives
• Coaches representatives on seamlessly connecting cross-functional colleagues reactively to address customer needs and how to use digital tools (e.g., digital triage app)
• Effectively plan and conduct plan of action and other meetings with Area Management Teams, Channel Partners, and other cross-functional partners
• Collaborates effectively in an integrated account team
• Partners with Marketing in the development of the key strategies, business imperatives and objectives during the Op Plan process
• Ensures cross-functional partnerships within all of Pfizer’s Markets / customers to build up effective relationships and face-to-face selling
• Leads cross functional partnerships ensuring patient services are being met (as necessary)
• Maintains enhanced product and/or portfolio, disease state, and market knowledge in order to respond accurately to all questions regarding products, policies, and business related issues from customers & reps
• Able to expertly operate digital and virtual tools/platforms
• Leverage’s insights from new analytics tools (e.g., 360-degree customer insights)
• Demonstrates advanced communication skills (e.g., empathy, listening, asking probing)
• Keeps systematic approach to virtual engagement (e.g., clear agenda, next steps/follow ups)
• Retains flexible time management in environment (e.g., time allocation of F2F v. virtual engagements to meet business objectives to maximize HCP engagement across large geographies)
• Works with all members of the Area Team to coach and counsel on improvement of performance and skill execution of selling skills, product knowledge, and capabilities needed for successful representative development, including the development of business plans
• Ensures actions of self and team are fully compliant; has complete understanding of all relevant compliance policies and processes; escalates issues, as necessary, and ensures appropriate commitment to integrity within their team
• Implements and upholds Area Standards with sales colleagues
• Applies situational leadership skills (e.g., knowing when to intervene and aligning coaching to colleague’s developmental level on customer engagements)
• Employs multiple and interactive methods of coaching across all engagement types (e.g., virtual ‘ride along’, utilization of chat function while shadowing, F2F versus virtual coaching) to build rep capabilities and selling skills
• Builds strong team culture, colleague engagement, and morale
• Promotes a feedback culture and continuous improvement mindset in team to assess quality of customer experience (e.g., uses virtual pulse surveys, team barometers, customer feedback)
• Set team goals and hold team members accountable for consistently exceeding those goals (e.g., brand growth goals, time management, technical knowledge, communication, compliance, use of technology and utilizing effective live and virtual engagements)

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation
• holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage
• Relocation assistance may be available based on business needs and/or eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager